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Refund Policy

RETURNS

Online purchases made through KCCLOSETFASHION.COM are valid for exchange or store credit within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or in person.

Store credit + exchange online within 30 days from the day purchased.


Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable). 

 

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.​

  • On your Return Form, check off the items you wish to return and list the return reason codes.

  • Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).

  • Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

  • Mail your online returns to the following address:​

KC CLOSET FASHION BOUTIQUE
Attention: KC Closet Fashion Boutique
275 Main Street, Bloomfield
Ontario, K0K 1G0

Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.

You must provide your receipt when returning merchandise in person. 
HOLIDAY RETURNS - ITEMS BOUGHT FROM DECEMBER 6th 2021 - DEC 31, 2021. Returns will be accepted until January 20th, 2022.
Gift cards, e-gift certificates, and online items marked as "Sale" are all FINAL SALE and may not be returned or exchange

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